Work at ArcticNord

About the role

A varied, hands-on role covering the installation, servicing and maintenance of air conditioning and air source heat pump systems, alongside installation work on unvented hot water cylinders. It also includes customer site surveys as required: assessing properties and existing systems, identifying what the installation needs and providing the technical information behind an accurate quotation. The working area is Nottinghamshire, Lincolnshire, Derbyshire, Yorkshire and Leicestershire. You would report to management.

Air conditioning

• Installation of air conditioning systems
• Servicing and maintenance
• Fault finding and diagnostics
• Repairs and system commissioning
• Split and multi-split systems
• Completing installation and service paperwork
• Making sure systems are installed and maintained to a high standard

Air source heat pumps

• Installation of air source heat pump systems
• Servicing and maintenance
• Fault finding and diagnostics
• Commissioning and system checks
• Customer handovers and basic system guidance
• Completing the installation and commissioning documentation

Unvented hot water cylinders, installation only

• Installation of unvented hot water cylinders
• Associated plumbing and heating work
• System testing and commissioning
• Completing the installation documentation

Site surveys

• Attending customer properties to survey as required
• Assessing the existing heating and cooling systems
• Identifying suitable installation locations
• Assessing access, pipework, electrical and installation requirements
• Taking accurate measurements and photographs
• Spotting the problems before the work starts rather than during it
• Giving technical recommendations to support the quotation
• Reporting what you found clearly to management and the office
• Making sure the proposed installation is practical, compliant and properly planned

Essential

• F-Gas qualification
• Unvented hot water cylinder qualification
• A full UK driving licence
• Proven experience installing air conditioning systems
• Experience installing and working on air source heat pumps
• Able to work independently and run a job professionally
• Good communication with customers
• Able to carry out a survey and assess what the installation needs

Desirable

• Additional renewable heating qualifications
• Electrical and control systems experience
• Experience across several air conditioning, heat pump and heating manufacturers

What we offer

• £38,000 to £45,000, depending on experience and qualifications
• Full time
• Varied work across air conditioning and renewable heating
• The chance to add further qualifications
• Work across an established regional customer base
• A supportive team
• A long-term role in a growing business

About the role

An organised, proactive and reliable administrator to support the day-to-day running of the business. The purpose of the job is to make sure nothing gets lost, forgotten or left outstanding, and that customers, engineers, suppliers and management always have the information they need. You would report to management.

How the week works

Part of the week is worked from the Bilsthorpe office, particularly where face to face coordination, paperwork, supplier administration or team communication needs it. The rest may be worked remotely by agreement.

Job administration

• Preparing, organising and maintaining job paperwork
• Uploading, organising and filing job photographs
• Making sure completed paperwork comes back from the engineers
• Checking a job has everything it needs before it is marked complete
• Maintaining the digital and physical filing
• Updating job statuses in the CRM
• Watching outstanding jobs and chasing what is missing
• Keeping customer records and job information accurate

Customer administration

• Updating customers on appointments, progress and anything outstanding
• Answering customer enquiries through the CRM
• Sending out completed quotations, and following them up
• Arranging customer appointments and surveys
• Asking customers for a review once the work is done
• Keeping customer contact details accurate
• Helping with aftercare and warranty enquiries

Engineer coordination

• Allocating jobs to engineers
• Coordinating engineer diaries and appointments
• Making sure an engineer has everything before they attend
• Providing paperwork, specifications and customer information
• Chasing outstanding paperwork, photographs, certificates and job information
• Processing timesheets and job sheets
• Keeping engineer and job records up to date

Warranty, compliance and applications

• Registering equipment warranties and keeping the records
• Completing and submitting applications and registrations
• Tracking what is outstanding
• Maintaining the compliance documentation
• Keeping certificates and customer documentation organised
• Helping with health and safety and compliance administration
• Making sure documents are stored against the right job

Purchasing and suppliers

• Raising and issuing purchase orders
• Helping order parts and equipment
• Maintaining the purchase order records
• Dealing with suppliers on orders and deliveries
• Tracking outstanding orders and deliveries
• Helping with stock and parts administration
• Making sure supplier paperwork and invoices are allocated correctly

Financial administration

This role is not responsible for formal accounting, tax returns or statutory accounts unless that is specifically agreed.

• Helping with basic bookkeeping and financial administration
• Processing and organising invoices and receipts
• Recording the relevant financial information
• Watching outstanding customer invoices, and chasing payment
• Providing information and documents to the accountant or bookkeeper
• Keeping the financial records accurate

CRM and systems

• Keeping CRM customer records accurate and up to date
• Updating pipeline stages and job statuses
• Making sure tasks and follow-ups are actually done
• Keeping notes and communications accurate
• Spotting incomplete or missing information
• Helping improve the administrative processes and CRM workflows

General office administration

• General administration and filing
• Maintaining company records and databases
• Ordering office supplies
• Helping management with administrative projects
• Finding ways to make the administration more efficient

Desirable

• CRM experience, GoHighLevel in particular
• Experience with bookkeeping or accounting software
• Experience in engineering, HVAC, renewable energy, construction or another trade
• Experience with warranties and compliance documentation
• Experience coordinating engineers or other field-based staff
• Experience with supplier and purchasing administration

The sort of person this suits

• Takes ownership of their own workload
• Notices when something needs doing and deals with it
• Highly organised, with real attention to detail
• Communicates clearly and professionally
• Comfortable working at pace and prioritising
• Confident chasing people for information when it is needed
• Takes pride in keeping the business organised

About the role

A creative, commercially minded and hands-on marketer to manage and develop the digital marketing. The job covers social media, paid advertising, Google Business Profile, SEO, website content, lead generation, funnels, email marketing and CRM automation. The objective is quality enquiries, more visibility, a stronger brand and in the end sales. It is not simply producing posts. You would report to management.

How the week works

The role is flexible and can largely be worked remotely, with regular attendance at the Bilsthorpe office by agreement for planning, content creation and working with the team. It is designed to give flexibility around the 12 hours while keeping regular contact with management.

Meta advertising

• Creating, managing and improving Meta campaigns
• Facebook and Instagram campaigns
• Developing different concepts, copy and creative
• Testing audiences, messaging and campaign structures
• Watching performance and acting on it
• Managing the advertising budgets
• Tracking enquiries and conversions where it is possible to
• Finding ways to improve cost per lead and lead quality

Google advertising

• Creating and managing Google Ads campaigns where they suit
• Watching search campaigns and performance
• Reviewing keywords and search terms
• Managing budgets and targeting
• Testing advert copy and landing pages
• Watching cost per enquiry and conversion
• Working with management on which services and places to push

Social media

• Managing the social media presence
• Planning and keeping a content calendar
• Creating and scheduling regular posts
• Building content around installations, projects, products and customers
• Reusing content across the different platforms
• Writing captions and supporting copy that people actually read
• Coordinating photographs and video from the engineers and the installations
• Spotting opportunities for Reels and other short-form video
• Watching comments, messages, engagement and audience growth

Google Business Profile and local marketing

• Managing and improving the Google Business Profile and Maps listings
• Keeping the company information accurate
• Adding services, photographs and updates
• Posting to the profile where it helps
• Running the review-generation process and encouraging reviews
• Watching and replying to reviews
• Improving local search visibility and finding local SEO opportunities

SEO

• On-page SEO, basic and intermediate
• Researching the relevant keywords
• Improving page titles, descriptions, headings and content
• Improving the internal linking
• Creating content written for search
• Finding where a new landing page would earn its place
• Improving existing pages for visibility and for conversion
• Watching search performance and what competitors are doing
• Working with management on the longer-term SEO plan

Website

• Updating website content
• Adding and amending service pages
• Creating and improving landing pages
• Improving the calls to action, navigation and internal linking
• Adding FAQs and supporting content
• Maintaining reusable marketing content and snippets
• Spotting the pages that need work
• Watching website enquiries and conversion
• Working with the website developers where the change is technical

Funnels and lead generation

• Building and maintaining the marketing funnels
• Creating lead capture pages, enquiry forms and landing pages
• Improving conversion rates
• Building follow-up journeys for new leads
• Knowing where the leads come from
• Tracking the journey from advert to enquiry to booking
• Finding the points where people are being lost

Email and CRM marketing

• Creating email campaigns, templates and snippets
• Building automated sequences and follow-up campaigns
• Building lead nurturing campaigns
• Following up incomplete enquiries where that is appropriate
• Maintaining the CRM marketing automation
• Making sure leads are followed up promptly
• Reviewing the CRM data for further opportunities

Reviews and reputation

• Building a process for asking customers for reviews
• Encouraging Google reviews once work is finished
• Watching new reviews and replying where appropriate
• Using good feedback in the marketing
• Finding the jobs worth writing up as case studies

Content and brand

• Keeping it consistent across every channel
• Keeping to the brand guidelines
• Building promotional and seasonal campaigns for particular services
• Creating content around finished jobs
• Writing case studies and customer stories
• Coordinating what is needed with the engineers and the office
• Building a library of photographs, video and marketing assets

Analytics and reporting

• Watching website traffic, enquiries and where leads come from
• Watching Meta, Google, social and Google Business Profile performance
• Tracking cost per lead and conversion rates
• Reporting the results that matter to management
• Saying what is working and what is not
• Making practical recommendations from the numbers

Competitors and the market

• Watching competitor advertising, websites and social media
• Noticing changes in local market activity
• Spotting new opportunities
• Keeping up with changes to Google, Meta and the other platforms
• Bringing ideas to management

Desirable

• Google Ads and Google Business Profile experience
• GoHighLevel, CRM and marketing automation experience
• Funnel building and email marketing experience
• Website management experience
• Google Analytics and reporting experience
• Canva or similar
• Video, Reels and short-form content
• Experience in HVAC, renewable energy, construction or another trade

The sort of person this suits

• Creative, but commercially focused
• Takes the initiative and works independently
• Understands deadlines
• Comfortable testing new ideas
• Looks at results rather than activity
• Good attention to detail
• Can hold several channels at once
• Understands that marketing has to produce measurable results